Question 1

What are your domestic delivery timeframes?

Accepted Answer

Domestic delivery typically takes 1-3 business days depending on the distance and service selected. Same-day delivery is available in major cities, while remote areas may take up to 5 days.

Question 2

What is cash on delivery and how does it work?

Accepted Answer

Cash on Delivery (COD) allows the recipient to pay for the shipment upon delivery. We collect the payment and remit it to you after deducting our service charges. COD is available for domestic shipments only.

Question 3

Do you deliver to remote areas within India?

Accepted Answer

Yes, we have an extensive network covering remote areas across India. While delivery may take additional time, we ensure your packages reach even the most remote locations safely.

Question 4

Can I change the delivery address after booking?

Accepted Answer

Address changes are possible before the shipment is dispatched from our facility. Contact our customer service immediately with your tracking number and new address details. Additional charges may apply.

Question 5

What happens if the recipient is not available during delivery?

Accepted Answer

If the recipient is unavailable, we make up to 3 delivery attempts. The package is then held at the nearest service center for 7 days. We send notifications for each attempt and pickup instructions.

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